As a leading Microsoft Gold Partner, Enghouse Interactive connects organizations with their customers via an extensive range of solutions for Microsoft Skype for Business including; Communications Center, Quality Management Suite, TouchPoint Agent and TouchPoint Attendant Console helping organizations across the world to improve communications, productivity, and efficiency. Enghouse has over 600 deployments on Skype for Business and growing.
With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Enghouse’s omni-channel contact center solutions offer choice and flexibility.
Vocalcom is a global provider of cloud based contact centre technology which helps businesses win more customers, deliver faster, smarter service. Used by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald’s and Disney.
Vocalcom provides advanced inbound routing, a predictive outbound dialer as well as a blended operation of the two. The omni-channel capability supports voice, web chat, mobile and social media integration to make it easy for customers to interact.
Noojee Contact Solutions is an Australian high performance call centre software provider, supporting small to mid-sized businesses with inbound, outbound and hosted PBX phone solutions. A powerful management interface combined with advanced call centre technology that includes IVR, ACD, queues, screen pops and skills-based call routing, provides a level of control that elevates call centre productivity for a direct effect on your bottom line.
Real-time reporting allows you to track both the status of every staff member and the important activity in every queue, including service levels, call volumes and more. The outbound call centre module combines a range of powerful dialers, including preview, predictive and power dialers with full call recording and scripting tools, to optimise your outbound telesales, collections or telemarketing.