IP Telephony is at the core of any UC solution. It provides the voice channel and integrates the other modalities. Qtec offers several platforms each with a unique positioning according to your needs.
From a simple help desk to 100's of inbound and outbound agents, the new breed of multi-channel contact centre systems are delivered out of the cloud serving single or multiple sites and home based agents.
Today video is as easy and seamless as picking up the phone. You can collaborate with fellow staff from any location and simply include external parties such as customers even if they don't have a VC system.
Advanced Voice Services
From sophisticated voice automation using speech recognition to voice biometrics based security and automated call transcription & analytics, our portfolio of advanced cloud technologies from the cloud brings innovation in customer engagement.